Refund policy

All of our products are made to order, personalized using photos and a design you create yourself in our online editor. Because of this, we handle returns and refunds carefully.

You can cancel and receive a full refund any time before you complete checkout — since you design your item yourself and see exactly what you're getting, nothing is produced until you pay.

Once your order is placed, physical prints begin production shortly after, so cancellation may not be possible once production has started. If your item arrives damaged, defective, or incorrect, contact us and we'll make it right.

For digital products, the file is generated and emailed to you right after checkout, so digital orders are non-refundable once delivered.

Please make sure the photos you use in the editor are accurate and of good quality. We are not responsible for poor results caused by blurry, low-quality, or unsuitable photos you chose to use.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at shapemorystudio@gmail.com with your order number and photos of the issue.

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent incorrectly.

Refunds, when approved, will be issued to the original payment method.

If you have any questions about your order or refunds, please contact us at:
shapemorystudio@gmail.com