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All of our products are made to order, and many items are personalized based on customer photos, instructions, and design preferences. Because of this, we handle returns and refunds carefully.

If your order has not yet entered the design stage, you may request a full cancellation and refund.

Once you have submitted your photos and your order has entered the design stage, a partial refund may be considered depending on how much work has already been completed. If production has already started, refunds are generally limited to cases where the product arrives damaged, defective, or incorrect.

For digital products, a full refund may be requested within 14 days only if the final file has not yet been delivered. Once the digital file has been delivered, digital products are non-refundable.

Please make sure the photos and instructions you send us are accurate and of good quality. We are not responsible for poor results caused by blurry, low-quality, incomplete, or incorrect customer files.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at shapemorystudio@gmail.com with your order number and photos of the issue.

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent incorrectly.

Refunds, when approved, will be issued to the original payment method.
If you have any questions about your order or refunds, please contact us at:
shapemorystudio@gmail.com